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What are the requirements for establishing utility service?
Single-Family Residential Accounts

All utility accounts are established by completion of a signed credit application and placement of any deposit that may be required. Contact the Utility Billing Department at 951-765-2350 to inquire if the address of service is within our district & how you can obtain the required documents.

Based upon the creditworthiness of an applicant, the Utility Billing Department may collect a deposit of not more than three times the estimated average of a bill. Such matters may determine creditworthiness; including but not necessarily limited to, prior history with the City, favorable letters of credit from other metered utility agencies (i.e., gas, electric or water) or home ownership. A favorable letter of credit must state the applicants name and history that reflects the past 12 consecutive months with zero delinquencies.

Multiple Dwellings and Non-Residential Accounts

All utility accounts are established by completion of a signed credit application and placement of a deposit. In addition, you may request to have authorized agents that may transact on your account, as well as, the option to have any shutoff notice faxed directly to you. Contact the Utility Billing Department at 951-765-2350 to inquire if the address of service is within our district & how you can obtain the required documents.

On all new multiple residential accounts, wherein more than one unit is serviced by a single meter and all non-residential accounts a deposit of not less than one and one-half times the average periodic bill is required.

Utility Billing

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1. What are the requirements for establishing utility service?
2. When do I get my deposit back?
3. Why is my bill so high?
4. How can I pay my utility bill?
5. What if I have an emergency after the Utility Billing Department is closed?
6. Where is my main water valve in case I need to turn my water off?
7. Are adjustments made for water leaks between my meter and my house or due to a leaky toilet?
8. When is my bill due?
9. Can I change the due date of my bill?
10. Are there any water restrictions?